Privacy Policy

This Privacy Policy explains what personal data OPPS Academy collects in connection with the Service, why, and how it is handled. It applies to authorized users of a Customer's workspace and to visitors of this website.

1. What we collect

As a user invited into a company workspace, we process:

• Account information: your work email address, name, and assigned role.
• Usage data: what you search for, which procedures and training you complete, and forms you submit — scoped to your own company's workspace, used to power features like completion tracking and search relevance.
• Content you or your company upload: SOPs, training material, forms, and any content submitted through the platform.

As a visitor to this marketing website, we collect only what your email client sends when you contact us directly — this site does not run visitor tracking or analytics scripts beyond what's needed to operate it.

2. How we use it

Personal data is used to:

• Provide the Service — authenticate you, scope your access, and display your company's content.
• Track training completion and form submissions within your company's workspace.
• Respond to support requests and, with your company's authorization, provide time-limited support access.
• Communicate about your account, such as invitations and password resets.

We do not sell personal data, and we do not use one Customer's data to market to or benefit another Customer.

3. Data isolation

Your company's data — including personal data about its users — is kept in a workspace isolated from every other company's workspace, enforced at the database level. Platform staff access to a company's data is limited to what's necessary for support, is time-limited, and is logged. See our Security page for detail.

4. Who we share data with

We share personal data with infrastructure providers we use to run the Service (such as our database, authentication, and hosting providers) strictly to operate the platform, and with your own company's administrators as part of normal platform operation (for example, an administrator can see who on their team has completed a training module). We do not share personal data with third parties for their own marketing purposes.

5. Retention

We retain account and content data for as long as your company's workspace remains active, plus a reasonable period afterward for legal, security, or backup purposes. A company can request deletion of its workspace data by contacting us.

6. Your choices

To access, correct, or request deletion of your personal data, contact your company's administrator (who manages your account) or email us directly at hello@opps.ca.

7. Cookies

See our Cookie Policy for what cookies are used and why.

8. Changes to this policy

We may update this policy as the Service evolves. Material changes will be communicated to Customer administrators.

9. Contact

Questions about this policy can be sent to hello@opps.ca.