Frequently asked questions

There's no self-serve checkout. You talk to us about your team size and the documents you want to bring in, we provision your company workspace and assign your Company Admin, and your admin takes it from there — inviting your team and uploading your material.

It depends on how much material you're bringing in and how much of it your admin wants to review before publishing. A small document set with a clear structure can be reviewed and published quickly; a large or messy one takes longer because we don't publish anything unreviewed.

Yes. The platform provides the same SOP engine, training academy, forms, search and AI assistant to every company. Categories, learning paths and workspace structure are configured per company rather than built into the product for one industry.

SOP manuals, training documents, forms, checklists, policies, PDFs, Word documents and images — whatever format your operational material is already in.

They're preserved as the controlled source. Transformed content — procedures, checklists, training — always links back to the original document for reference and audit.

No. Procedures are structured for readability — purpose, scope, steps, warnings — but the wording comes from your source document. Where information is missing from the source, the platform marks it as unavailable instead of inventing it.

Yes. Onboarding isn't a one-time import — your admin can add new SOPs, categories, departments and training programs at any time from the admin console.

No. Each company operates inside its own isolated workspace, enforced at the database level with row-level security — not just hidden in the interface. Documents, users, training records, search results and AI answers are all scoped to that company alone.

Your own Company Administrator, from the admin console — no code changes or vendor involvement required.

Only with explicit, time-limited support access that's shown as a visible banner inside the workspace and recorded in a change log — never silent, standing access.

It's designed not to. Answers are grounded in your own uploaded material, with a citation to the document and section they came from. If the answer isn't in your material, the assistant says so instead of guessing.

No. It only has access to the workspace it's being used in.

Per company, based on team size and how much operational material you're bringing in — see the pricing page for what shapes a quote.

Ongoing support as your operational content and team grow. Reach out through the contact page with a specific question and we'll give you a direct answer.